Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Dedicated Same Day Couriers is a nationwide courier service provider operating across the UK mainland. We are the data controller responsible for your personal data collected through our website, communications, and service delivery operations.

2. What Information We Collect

We may collect and process the following categories of personal data:

Personal identification information: Names and contact details (email address, telephone number)
Business information: Company name, job title, and business contact details
Delivery information: Collection and delivery addresses
Communication records: Records of correspondence via phone, email, or website contact forms
Website usage data: Information collected through cookies and analytics tools, including IP address, browser type, and pages visited

3. How We Use Your Information

We use your personal data for the following purposes:

To provide courier and delivery services as requested
To respond to enquiries and process bookings
To communicate with you regarding your deliveries and services
To improve our website, services, and customer experience
To comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity: Processing is necessary to fulfil a contract with you or to take steps at your request prior to entering into a contract
Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services and maintaining business relationships
Legal obligations: Processing is necessary to comply with applicable laws and regulations
Consent: Where applicable, we may process your data based on your explicit consent, which you may withdraw at any time

5. How We Share Information

We may share your personal data with the following parties where necessary:

Drivers and subcontractors: Third-party drivers and courier partners involved in fulfilling your delivery

Service providers: IT support, communications providers, and website hosting services that assist our operations

Legal and regulatory authorities: Where required by law, court order, or regulatory obligation

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. Data Storage and Security

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular security reviews. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations. When personal data is no longer required, it will be securely deleted or anonymised.

8. Your Data Protection Rights

Under data protection law, you have rights regarding your personal data. These include:

Right of Access

You have the right to request a copy of the personal data we hold about you.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances.

Right to Restriction

You have the right to request restriction of processing of your personal data.

Right to Object

You have the right to object to processing based on legitimate interests or direct marketing.

Right to Data Portability

You have the right to request transfer of your data to another organisation.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.

9. Cookies

Our website uses cookies to improve functionality and enhance your user experience. Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and enable certain features to work properly.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us: