Last updated: January 2026
These Terms of Service set out the terms and conditions under which Dedicated Same Day Couriers provides courier and delivery services. By booking our services, you agree to be bound by these terms. Please read them carefully before placing an order.
In these Terms of Service, the following definitions apply:
Dedicated Same Day Couriers provides same-day and time-critical courier services across the UK mainland using dedicated vehicles. Services are provided subject to vehicle and driver availability. The Company operates 24 hours a day, 7 days a week, 365 days a year. All services are performed on a dedicated vehicle basis, meaning your consignment travels directly from collection to delivery without consolidation with other shipments.
Bookings may be made by telephone, email, or through the website contact form. A booking is confirmed once it has been accepted by the Company and a vehicle has been allocated.
The Customer is responsible for providing accurate and complete information at the time of booking, including collection address, delivery address, contact details, consignment description, and any special requirements or access instructions.
The Company will use reasonable endeavours to collect and deliver consignments within the timeframes agreed at the time of booking. However, all collection and delivery times are estimates and are not guaranteed.
Delays may occur due to factors outside the Company's reasonable control, including but not limited to traffic conditions, adverse weather, road closures, vehicle breakdowns, or inaccurate information provided by the Customer. The Company shall not be liable for any loss or damage arising from such delays.
The Customer is responsible for the following:
The following items are not accepted for carriage unless specifically agreed in writing in advance:
Any items that are unlawful to possess, transport, or trade under UK law.
Explosives, flammable substances, corrosives, radioactive materials, or other dangerous goods (unless agreed).
Controlled drugs, narcotics, or any substances prohibited under the Misuse of Drugs Act.
Firearms, ammunition, offensive weapons, or items prohibited under the Firearms Act.
Items that infringe intellectual property rights or are otherwise counterfeit.
Living creatures of any kind, unless specifically agreed in advance.
The Company reserves the right to refuse or abandon carriage of any consignment found to contain prohibited items. The Customer shall be liable for any costs, losses, or penalties incurred as a result.
All consignments are covered by the Company's standard goods-in-transit insurance, subject to the terms, conditions, and limitations of the policy. Standard cover applies per consignment and is subject to exclusions.
Customers requiring additional or enhanced cover should notify the Company at the time of booking so that appropriate arrangements can be made. Additional charges may apply for enhanced cover.
The Company's liability shall be limited to the lesser of the declared value of the goods or the maximum cover provided under the applicable insurance policy. The Company shall not be liable for indirect, consequential, or special losses.
In the event of loss or damage to a consignment, the Customer must:
Failure to comply with these notification and claim requirements may affect the Customer's ability to recover compensation. The Company will investigate all claims and respond within a reasonable timeframe.
Customers may cancel a booking by contacting the Company as soon as possible. Cancellations received before a vehicle has been dispatched may be cancelled without charge.
Once a vehicle has been dispatched, cancellation charges may apply to cover the costs incurred, including driver time, fuel, and any other expenses. The Company will notify the Customer of any applicable charges at the time of cancellation.
The Company may subcontract all or part of the delivery to third-party drivers or courier partners where necessary to fulfil the service. The Company shall remain responsible for the performance of the Services and for ensuring that subcontractors operate to the same professional standards. The use of subcontractors shall not affect the Customer's rights under these Terms of Service.
The Company shall not be liable for any delay, failure, or inability to perform its obligations under these Terms of Service where such delay or failure results from events outside its reasonable control (Force Majeure Events).
Force Majeure Events include, but are not limited to: acts of God, natural disasters, severe weather conditions, war, terrorism, civil unrest, strikes or industrial action, government restrictions, pandemics, fuel shortages, and major infrastructure failures. In the event of a Force Majeure Event, the Company will use reasonable endeavours to resume Services as soon as practicable.
The Company processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information about how we collect, use, store, and protect personal data is set out in our Privacy Policy.
For full details about how we handle your data, please refer to our Privacy Policy.
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms of Service or wish to discuss any aspect of our services, please contact us:
We may update these Terms of Service from time to time to reflect changes in our practices, services, or legal requirements. The latest version will always be published on this page with an updated revision date. We encourage you to review these terms periodically. Continued use of our services after any changes constitutes acceptance of the updated terms.