Last updated: January 2026
These Terms of Service set out the terms and conditions under which Dedicated Same Day Couriers® provides courier and delivery services. By booking our services, you agree to be bound by these terms. Please read them carefully before placing an order.
By requesting a quotation, placing a booking, opening a credit account, instructing Dedicated Same Day Couriers Ltd to carry out a collection or delivery, or otherwise using our services, the customer confirms that they have read, understood and agree to be bound by these Terms and Conditions. These Terms apply to all courier, transport, haulage and related services provided by Dedicated Same Day Couriers Ltd unless alternative terms have been expressly agreed by us in writing.
In these Terms of Service, the following definitions apply:
Dedicated Same Day Couriers provides same-day and time-critical courier services across the UK mainland using dedicated vehicles. Services are provided subject to vehicle and driver availability. The Company operates 24 hours a day, 7 days a week, 365 days a year. All services are performed on a dedicated vehicle basis, meaning your consignment travels directly from collection to delivery without consolidation with other shipments.
Bookings may be made by telephone, email, or through the website contact form. A booking is confirmed once it has been accepted by the Company and a vehicle has been allocated.
The Customer is responsible for providing accurate and complete information at the time of booking, including collection address, delivery address, contact details, consignment description, and any special requirements or access instructions.
The Company will use reasonable endeavours to collect and deliver consignments within the timeframes agreed at the time of booking. However, all collection and delivery times are estimates and are not guaranteed.
Delays may occur due to factors outside the Company's reasonable control, including but not limited to traffic conditions, adverse weather, road closures, vehicle breakdowns, or inaccurate information provided by the Customer. The Company shall not be liable for any loss or damage arising from such delays.
The Customer is responsible for the following:
The following items are not accepted for carriage unless specifically agreed in writing in advance:
Any items that are unlawful to possess, transport, or trade under UK law.
Explosives, flammable substances, corrosives, radioactive materials, or other dangerous goods (unless agreed).
Controlled drugs, narcotics, or any substances prohibited under the Misuse of Drugs Act.
Firearms, ammunition, offensive weapons, or items prohibited under the Firearms Act.
Items that infringe intellectual property rights or are otherwise counterfeit.
Living creatures of any kind, unless specifically agreed in advance.
The Company reserves the right to refuse or abandon carriage of any consignment found to contain prohibited items. The Customer shall be liable for any costs, losses, or penalties incurred as a result.
All consignments are covered by the Company's standard goods-in-transit insurance, subject to the terms, conditions, and limitations of the policy. Standard cover applies per consignment and is subject to exclusions.
Customers requiring additional or enhanced cover should notify the Company at the time of booking so that appropriate arrangements can be made. Additional charges may apply for enhanced cover.
The Company's liability shall be limited to the lesser of the declared value of the goods or the maximum cover provided under the applicable insurance policy. The Company shall not be liable for indirect, consequential, or special losses.
In the event of loss or damage to a consignment, the Customer must:
Failure to comply with these notification and claim requirements may affect the Customer's ability to recover compensation. The Company will investigate all claims and respond within a reasonable timeframe.
Customers may cancel a booking by contacting the Company as soon as possible. Cancellations received before a vehicle has been dispatched may be cancelled without charge.
Once a vehicle has been dispatched, cancellation charges may apply to cover the costs incurred, including driver time, fuel, and any other expenses. The Company will notify the Customer of any applicable charges at the time of cancellation.
This section sets out how invoicing, credit accounts and payment terms operate for customers of Dedicated Same Day Couriers Ltd. These provisions apply in addition to the remainder of these Terms unless alternative terms have been expressly agreed by us in writing.
Customers wishing to book services on credit must complete a Client Credit Account Application and receive approval from Dedicated Same Day Couriers Ltd before any credit facilities are available.
Submission of an application does not guarantee approval. Dedicated Same Day Couriers Ltd reserves the right to approve, decline, suspend, withdraw or amend credit facilities where appropriate.
Unless otherwise agreed in writing, newly approved credit accounts are subject to:
Credit limits and payment terms may be reviewed and increased once a satisfactory working relationship and payment history have been established. Any revised terms must be confirmed by Dedicated Same Day Couriers Ltd in writing.
The customer's total outstanding balance must not exceed their approved credit limit.
If the outstanding balance reaches or exceeds £600, or any other subsequently approved credit limit, the outstanding amount must be paid before further jobs can be booked on credit.
Dedicated Same Day Couriers Ltd reserves the right to request full or partial payment before accepting additional bookings where an account is approaching its credit limit, contains overdue invoices or where otherwise considered appropriate.
Customers who do not have an approved credit account may be required to make payment in full before a booking is confirmed, before a vehicle is dispatched or at another stage communicated at the time of booking.
Invoices will normally be issued electronically following completion of the relevant delivery or transport service.
Unless expressly stated otherwise, all quoted prices are exclusive of VAT, which will be added at the applicable rate.
Invoices may include applicable charges for:
Unless different payment terms have expressly been agreed in writing, invoices issued under an approved credit account must be paid within 7 calendar days from the date of delivery.
Payment must be made using the payment information shown on the relevant invoice.
Any query or dispute regarding an invoice should be raised as soon as reasonably possible and should clearly identify the amount being disputed and the reason for the dispute.
Where only part of an invoice is disputed, the customer must still pay any undisputed amount by the original payment due date.
If an invoice is not paid by its agreed due date, the account will be considered overdue.
Dedicated Same Day Couriers Ltd reserves the right to:
For qualifying business-to-business transactions, Dedicated Same Day Couriers Ltd reserves the right to charge, where legally permitted:
Statutory late-payment interest is charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, currently calculated at 8% above the Bank of England base rate, from the date payment becomes overdue until payment is received in full.
Dedicated Same Day Couriers Ltd also reserves the right to claim the applicable statutory fixed compensation for late commercial payments:
Where reasonable debt-recovery costs exceed the applicable fixed compensation amount, Dedicated Same Day Couriers Ltd reserves the right to recover any additional reasonable costs permitted by law.
Where an invoice remains overdue, Dedicated Same Day Couriers Ltd reserves the right to recover all sums available to it by law, including statutory late-payment interest, applicable fixed recovery compensation and any additional reasonable debt recovery, collection, court and legal costs actually incurred in recovering the outstanding amount, to the extent permitted by law.
Where an overdue account is referred to a debt recovery agency, solicitor or court proceedings, the customer may be liable for the reasonable additional costs incurred by Dedicated Same Day Couriers Ltd in recovering the debt, where such costs are recoverable by law.
Repeated late payment may result in credit facilities being reduced, suspended or permanently withdrawn. Future bookings may then require payment before confirmation or dispatch.
Customers must not withhold, deduct or set off amounts against invoices unless this has been expressly agreed by Dedicated Same Day Couriers Ltd in writing or is otherwise permitted by law.
Credit limits and payment terms are granted at the discretion of Dedicated Same Day Couriers Ltd and may be reviewed periodically based on payment history, account activity and the level of business conducted with us.
Any increase in a credit limit or extension of payment terms must be confirmed by Dedicated Same Day Couriers Ltd in writing.
The Company may subcontract all or part of the delivery to third-party drivers or courier partners where necessary to fulfil the service. The Company shall remain responsible for the performance of the Services and for ensuring that subcontractors operate to the same professional standards. The use of subcontractors shall not affect the Customer's rights under these Terms of Service.
The Company shall not be liable for any delay, failure, or inability to perform its obligations under these Terms of Service where such delay or failure results from events outside its reasonable control (Force Majeure Events).
Force Majeure Events include, but are not limited to: acts of God, natural disasters, severe weather conditions, war, terrorism, civil unrest, strikes or industrial action, government restrictions, pandemics, fuel shortages, and major infrastructure failures. In the event of a Force Majeure Event, the Company will use reasonable endeavours to resume Services as soon as practicable.
The Company processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information about how we collect, use, store, and protect personal data is set out in our Privacy Policy.
For full details about how we handle your data, please refer to our Privacy Policy.
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms of Service or wish to discuss any aspect of our services, please contact us:
By continuing to place bookings or use the services of Dedicated Same Day Couriers Ltd, the customer confirms their continued acceptance of the version of these Terms and Conditions applicable at the time of the booking.
We may update these Terms of Service from time to time to reflect changes in our practices, services, or legal requirements. The latest version will always be published on this page with an updated revision date. We encourage you to review these terms periodically. Continued use of our services after any changes constitutes acceptance of the updated terms.